Shipping Policy

Legal Disclaimer

This Shipping Policy is provided for general informational purposes and does not constitute legal advice. Shipping practices may vary depending on location, courier services, and applicable laws. Customers are advised to review this policy carefully before placing an order. Althavira recommends seeking independent legal advice if clarification is required.

Shipping Policy Overview

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of orders placed with Althavira. It defines our shipping procedures, responsibilities, and what customers can expect when purchasing from our online store.

Althavira is committed to delivering products in a timely and reliable manner while ensuring transparency throughout the shipping process.

Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation

  • Orders placed on weekends or public holidays are processed on the next business day

  • Processing times may vary during peak seasons, promotions, or unforeseen circumstances

Shipping Methods & Delivery

  • Althavira partners with trusted third-party courier services for order deliveries

  • Delivery timelines are estimates and may vary based on location and courier performance

  • Same-day or express delivery may be available in select locations, subject to availability

Shipping Charges

  • Shipping fees, if applicable, are calculated at checkout

  • Delivery charges may vary based on order value, delivery location, or shipping method selected

  • Promotional offers or free shipping may apply to eligible orders

Delivery Issues & Delays

Althavira is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Customs clearance (for international shipments)

  • Incorrect or incomplete delivery information provided by the customer

In such cases, we will assist customers in coordinating with the courier where possible.

Damaged or Missing Shipments

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery

  • Provide supporting evidence such as photographs or videos

We will investigate the issue and arrange a replacement or refund where applicable.

International Shipping

  • International shipping availability may vary by destination

  • Customers are responsible for any customs duties, taxes, or import fees

  • Delivery timelines may be affected by customs clearance procedures

Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been successfully delivered to the address provided during checkout.

Changes to This Policy

Althavira reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon publication on the Website.

Contact Us

For shipping-related questions or concerns, please contact:

📧 Email: info@althavira.ae
📞 Phone: +971 58 566 4211