Return & Refund Policy

Legal Disclaimer

The information provided in this Refund Policy is intended for general informational purposes only and does not constitute legal advice. Refund policies may vary depending on applicable laws and business practices. Customers are encouraged to review this policy carefully before making a purchase. Althavira recommends seeking independent legal advice if clarification is required.

Refund Policy Overview

This Refund Policy outlines the terms and conditions governing refunds for purchases made from Althavira. It defines the rights and responsibilities of both Althavira and its customers regarding refunds, cancellations, and related matters.

Althavira complies with applicable consumer protection laws and aims to maintain transparency and fairness in all customer transactions.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 3 days of delivery

  • Valid proof is provided, such as clear photographs or videos of the product

Due to the perishable nature of chocolate products, refunds or returns are not accepted for reasons such as change of mind, taste preference, or improper storage after delivery.

Refund Process

  • Approved refunds will be processed using the original payment method

  • Refund timelines may vary depending on the payment provider or bank

  • Delivery charges, if applicable, are non-refundable unless the issue was caused by Althavira

Partial or Full Refunds

  • Full refunds may be issued for verified defective or damaged products

  • Partial refunds may apply if only a portion of the order is affected

Althavira reserves the right to determine the refund amount based on the specific circumstances of each case.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Orders reported after the allowed timeframe

  • Products damaged due to customer mishandling or improper storage

  • Promotional or discounted items (unless damaged on arrival)

Changes to This Policy

Althavira reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon being posted on the Website.

Contact Us

For refund-related inquiries, please contact us:

📧 Email: info@althavira.ae
📞 Phone: +971 58 566 4211