Privacy Policy

This Privacy Policy describes how Althavira handles personal data of consumers, business contacts, partners, and other stakeholders.

Althavira uses the collected personal data solely for providing its services and improving service quality. We are committed to processing personal data responsibly and in accordance with applicable data protection laws and best practices.

Data Collection

We collect personal data in the following situations, including but not limited to when:

  • You register as a user on our website or services

  • You place an order through our online store

  • You contact our customer support or provide feedback

  • You subscribe to our newsletters or marketing communications

Collected Data

The following information may be collected from users:

  • First and last name

  • Company name (if applicable)

  • Billing and delivery address

  • Phone number

  • Email address

  • Gender

  • Date of birth

  • Order and transaction details

This data is provided directly by the customer when using our services.
In addition, we collect usage data through cookies to enhance website performance and user experience.

Cookies

Althavira uses cookies on its website to ensure proper functionality, enable secure ordering and payment processing, and analyze how users interact with our services.

By using our website, you consent to the use of cookies.
You may disable cookies in your browser settings; however, this may limit your ability to place orders or use certain features of our website.

Purpose of Data Use

Online Store Operations

We process personal data to:

  • Identify users

  • Process orders and payments

  • Deliver products

  • Improve website usability and customer experience

Customer Support

Personal data is used to:

  • Respond to inquiries

  • Handle complaints and feedback

  • Provide customer assistance

Business & Marketing

We may also process data for:

  • Business development

  • Customer relationship management

  • Marketing and communication (with consent)

  • Analytics and statistical purposes

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws, including accounting and legal obligations.

Data Processors & Data Sharing

Personal data is processed by Althavira.
In certain cases, data may be shared with trusted third parties, such as:

  • Logistics and delivery partners

  • Payment gateway providers

  • Marketing and communication service providers

These third parties process data only for the purposes defined by Althavira and are contractually obligated to comply with data protection regulations and ensure data security.

Personal data may also be disclosed to authorities if required by law.

If personal data is transferred outside your country or region, appropriate safeguards are implemented to ensure lawful and secure processing.

Your Rights Regarding Personal Data

Right to Object

You have the right to object to the processing of your personal data for:

  • Direct marketing

  • Distance selling

  • Market research

You may opt out of marketing communications at any time by contacting us.

Right of Access

You have the right to request access to the personal data we hold about you and obtain a copy of it. Requests must be submitted in writing.

Right to Correct or Delete Data

You may request correction, completion, or deletion of inaccurate, outdated, or unnecessary personal data by contacting our customer support.

Changes to This Policy

Althavira reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page.